Shipping & Returns Policy
At Jamaican Favorite, we take pride in delivering authentic Jamaican products to your door quickly, safely, and affordably. Below you’ll find all the details about our shipping and return policies.
Shipping Policy
Processing Time
Orders are processed within 1–2 business days after payment confirmation. You will receive a tracking number once your order has shipped.
Shipping Times
We currently ship to all provinces across Canada. Delivery typically takes 3–7 business days depending on your location and carrier service.
Shipping Rates
Shipping costs are calculated at checkout based on your order weight and postal code. Free shipping promotions may apply on select products or order totals.
Order Tracking
Once shipped, you’ll receive a confirmation email with your tracking number. You can monitor your delivery through the carrier’s website.
Returns & Exchanges
Return Policy
Due to the nature of food and personal care items, we only accept returns for damaged, defective, or incorrect products. Please inspect your order upon arrival and contact us within 7 days of delivery if there are any issues.
How to Request a Return
- Email us at sales@jamaicanfavorite.com with your order number and a brief description of the issue.
- Include photos if your product was damaged or incorrect.
- Our support team will respond within 24–48 hours with next steps.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If an exchange is approved, we’ll ship the replacement item at no additional charge.
Contact Us
If you have any shipping or return-related questions, please reach out to our support team: